Return & Exchange Policy

At Orchid Decor Crafts, we care deeply about your shopping experience. That’s why the Orchid Decor Crafts refund and returns policy is designed to be clear, flexible, and customer-friendly. Whether you've purchased home décor for yourself, a gift, or a bulk order, our goal is to ensure your satisfaction with every product.

Eligibility Window

You may return or exchange any item—used or unused—within 4 to 5 days from the delivery date. To qualify, please make sure the product is in its original packaging, along with any included accessories or documentation.

Refund & Exchange Options

We offer two convenient solutions:
Full Refunds: After we receive and inspect the returned item, we’ll issue a full refund to your original payment method. However, please note that shipping charges are non-refundable.
Product Exchange: Prefer a replacement? You can request an exchange for a product of equal value. All exchanges are subject to product availability at the time of the request.

Return Shipping Details

The customer is responsible for all return shipping costs. Additionally, please ensure the product is packaged securely to avoid damage during transit.
We strongly recommend:
Using a trackable shipping service
Purchasing shipping insurance
Please understand that we cannot take responsibility for items that are lost or damaged during return transit.


How to Start a Return or Exchange

To begin your return or exchange, please contact us by email first. Our team will guide you through the next steps and provide the correct return address.

⚠️ Important Note:

Do not send any items back without contacting us first. Unauthorized returns will not be accepted, and we won’t be able to issue a refund or process an exchange for them.