Refund & Returns Policy for Decorative Items
At Orchid Decor Crafts, we take great care in ensuring your shopping experience is exceptional. That’s why our refund and returns policy is designed to be clear, flexible, and customer-friendly. Whether you’ve purchased a T Light Candle Holder, another décor accessory, or a gift item, our goal is to ensure your satisfaction with every order.
Easy Product Exchange for Decorative Accessories
You may return or exchange any product—including a tealight holder—within 4 to 5 days from the delivery date. To qualify, the product must be in its original packaging, along with any included accessories or documentation.
If your decorative item arrives damaged, please contact us immediately with photographs so we can assist you quickly.
Refund & Exchange Options
We offer two convenient solutions:
Full Refunds: Once we receive and inspect the returned product, we’ll issue a refund to your original payment method. Shipping charges, however, are non-refundable.
Product Exchange: If you’d prefer a replacement, you can request an exchange for another décor piece of equal value. Availability may vary.
Return Shipping Details
Customers are responsible for return shipping costs. Please package the candle holder securely to prevent damage during transit. We recommend:
Using a trackable courier service
Purchasing shipping insurance
Orchid Decor Crafts cannot be held liable for returns lost or damaged during shipping.
How to Start a Return or Exchange
To begin your return or exchange, please reach out to us by email first. Our support team will provide instructions and share the correct return address.
⚠️ Important Note:
Do not send items back without contacting us first. Unauthorized returns cannot be accepted.
Our Commitment
At Orchid Decor Crafts, we want purchasing a T Light Candle Holder or any decorative item to be a joyful experience. Our flexible policy is designed to give you confidence and peace of mind while shopping with us.
